Human resources professionals are pivotal as companies prioritize cultural and operational transformations to boost employee engagement, customer satisfaction, and safety. This shift highlights the vital connection between an inclusive workplace culture and business performance. Modern HR strategies emphasize transparency, diversity, and continuous development, fostering environments where employees feel valued, which drives improved organizational outcomes. Diana Sorfleet, Executive Vice President and Chief Administrative Officer at CSX, is a key leader in this transformation. With a strong HR background, she has led initiatives like ONE CSX and OnTRACK 24: Here SHE Grows, enhancing inclusivity and service delivery. Her focus on transparency, feedback, and employee development aligns with CSX’s success.
Diana’s extensive background in human resources has seamlessly propelled her into executive management, where she is focused on cultural and operational transformation. Her passion for driving change stems from the belief that an engaged workforce leads to superior customer outcomes. As EVP and Chief Administrative Officer at CSX, Diana is instrumental in the cultural transformation initiative, ONE CSX, which promotes mutual respect and collaboration. This initiative, alongside programs like OnTRACK 24: Here SHE Grows, aims to elevate employee development and diversity, specifically empowering women in leadership roles.
Diana’s focus on aligning business objectives with strategic vision enhances both internal culture and external customer experience. Her commitment to improving safety, service delivery, and employee development plays a critical role in sustaining CSX’s performance, particularly in the competitive rail industry. By emphasizing mentorship, team collaboration, and leveraging technology for transformation, Diana fosters a culture of continuous improvement. Under her leadership, CSX has seen improvements in labor-management relations, transparency in decision-making, and employee engagement.
Recognized by Women World Magazine as Jacksonville’s Most Inspirational Women in Business in 2024, Diana’s leadership philosophy emphasizes respect, adaptability, and a commitment to employee growth.
