From her early educational days, Dr Vidya Jha looked at doctors as more than healthcare professionals. “I like challenges, and during MBBS, I was captivated by the detective-like nature of pathology, solving medical mysteries and providing crucial answers that guide patient care,” she says.
So, during her post-graduation, Dr Vidya opted for Pathology, which is considered the backbone of medicine at one of India’s biggest government hospitals, Safdarjung Hospital, New Delhi, hoping to make a tangible difference in healthcare, bridging the gap between diagnosis and treatment, and ultimately improving patient outcomes. After having witnessed the huge number of daily footfalls at Safdarjung Hospital and thousands of tests being run daily, Dr Vidya also became inclined towards hospital administration and became interested in streamlining the various processes that patients undergo in hospitals.
Dr Vidya’s journey began earlier in 2001 when she joined Calcutta National Medical College in Kolkata. During those MBBS days, she gained hands-on experience in clinical laboratories, dissecting cadavers, and conducting experiments. Clinical rotations in hospitals and clinics provided opportunities to observe and assist with patient care under the supervision of her seniors and teachers.
Revealing her source of inspiration, Dr Vidya says that the biggest motivation to become a doctor came from her family. Her parents and sisters put all their effort into supporting her in studying medicine. “Even now, when I wish to upgrade my skills, my husband supports me. My mother is my biggest cheerleader. I am truly blessed to have such a supporting family,” she adds.
Today, the MBBS, MD, MHA, PGDMLE, multitalented Dr Vidya excels in various positions such as the Deputy Medical Superintendent and Medical Administrator, Laboratory Director, Associate Professor, and Chief of the Cytogenetics lab and Advanced Centre for Clinical Genomics at the well-renowned Amrita Institute of Medical Sciences (AIMS), Kochi, Kerala, India.
A Compassionate Care-Giving Philosophy
Sharing the guiding principles of her institute, Dr Vidya says they are deeply rooted in holistic education, compassion, and service. “Founded by Mata Amritanandamayi Devi (AMMA, as we lovingly call her), AIMS emphasizes a blend of academic excellence and ethical values. All of us working here are not just skilled medical professionals but also compassionate caregivers who are dedicated to serving humanity, and we ensure that patient care is always at the forefront. We provide timely, affordable and good quality patient care,” she states.
The healthcare landscape is continually evolving. Thus, to remain adaptable and ahead of industry trends and provide innovative solutions to its patients, AIMS prioritizes continuous learning, innovation, and adaptability to stay ahead of industry trends and provide cutting-edge solutions to our patients. It actively integrates the latest medical technologies and digital tools into our practice, like Silent Scan technology, advanced robotic surgery, telemedicine, and the latest diagnostic tools that include next-generation sequencing. Dr Vidya says they are committed to research and development, constantly exploring new medical techniques and treatments. “Through collaboration with leading international institutions, we adopt global standards and incorporate international expertise into our services.” All this is done keeping affordability at the centre. All the staff and doctors are encouraged to engage in continuous education and professional development. This ensures that they are always up to date with the latest medical advancements and practices.
An Ardent Believer in Esprit De Corps
When praised that her leadership style is often recognized as an inspirational force behind her institute’s achievements and what is her approach, Dr Vidya says very humbly, “While I can’t personally take credit for the achievements, I can certainly share insights into effective leadership and team-building approaches that have proven successful at Amrita Institute of Medical Sciences.” As a leader, her first step is always to ensure that every team member understands and aligns with the organization’s mission and goals. This creates a shared sense of purpose, direction and esprit de corps.
Dr Vidya believes in participative management. Fostering an environment of open communication is key towards it. Encouraging team members to share ideas, feedback, and concerns helps build trust and ensures that everyone feels heard and valued. Trusting team members with responsibilities and giving them the autonomy to make decisions empowers them to take ownership of their work.
This not only boosts morale but also encourages innovation and creativity, which are required but often neglected when caring for patients. Upholding high ethical standards and demonstrating compassion in all interactions sets a strong example for the team. This helps create a culture of integrity and empathy, which is crucial in healthcare. She adds, “We need to continuously improve so that not only the patients but our staff also feel safe and secure. In this way, I contribute to the organization’s success and achievements.”
Direct Impact on Patient Care
Dr Vidya, a trained pathologist with a strong foundation in management, is dedicated to advancing diagnostic capacity through cutting-edge technology. She emphasizes, “Enhancing diagnostic accuracy through advanced techniques directly improves patient outcomes.” Her commitment has led to the seamless integration of innovative diagnostic technologies into clinical practice.
A key area of transformation under Dr Vidya’s leadership is Molecular Diagnostics, including Next-Generation Sequencing (NGS). This breakthrough allows clinicians to detect genetic mutations, identify specific biomarkers, and gain deeper insights into diseases at a molecular level. “We are at the forefront of diagnostic oncology, utilizing these technologies to characterize tumours, identify biomarkers, and tailor treatments more effectively,” she states.
She also focuses on continuous education and skill development, designing tailored programs such as seminars and workshops on FISH, Microarray, and AI-based diagnostics. Her contributions extend to curriculum development, training medical professionals, and leading Continuous Medical Education (CME) programs to ensure healthcare professionals stay updated on the latest advancements.
At AIMS, Dr Vidya is spearheading the use of Precision Medicine, AI, and Machine Learning in Pathology. “Digital pathology is revolutionizing diagnostics by enabling faster, more accurate analyses, reducing workloads, and improving predictive analytics,” she explains. Her team also integrates Diagnostic Data Management Systems, leveraging advanced analytics to identify trends, enhance accuracy, and contribute to healthcare innovations.
As a medical administrator, she implements data-driven tools to optimize lab operations and resource allocation, improving the overall efficiency of diagnostic labs. With a vision for the future, Dr Vidya continues to push the boundaries of diagnostic medicine, ensuring transformative advancements in patient care.
As a Pathologist, Dr Vidya has successfully established the Cytogenetics lab and the Advanced Centre for Clinical Genomics at Amrita Institute of Medical Sciences (AIMS). AIMS is the only diagnostic lab in Kerala to perform Microarray and NGS based testing for cancers, hereditary disorders, prenatal samples and other diseases. Her work in molecular diagnostics has significantly improved the accuracy and efficiency of disease detection, enabling early intervention and better patient outcomes. It also empowers patients and their families who understand their genetic risks and make informed decisions about their healthcare.
The Healthcare Equilibrium
The essence of healthcare lies in bringing innovation and advancements to the niche one is working in. In such a scenario, Dr Vidya says that they are able to maintain an equilibrium between solutions offered at her institution and customer expectations by staying updated with the latest advancements in healthcare, including laboratory technology.
“By integrating state-of-the-art equipment and methodologies, we ensure accurate and efficient diagnostic services. We regularly evaluate our processes and outcomes, identifying areas for enhancement and implementing changes swiftly. Investing in the professional development of our staff ensures they are equipped with the latest knowledge and skills.”
This enables them to deliver high-quality services and stay ahead of industry trends. Maintaining stringent quality assurance protocols guarantees reliable and consistent results. This builds trust with the patients and referring doctors and upholds the institute’s reputation for excellence.
Dr Vidya adds, “We also conduct regular feedback sessions, surveys, and direct communication with patients and user departments. Upholding transparency in our operations and adhering to ethical practices foster trust and credibility. Patients and their families appreciate honesty and integrity in us and, in return, receive the best possible care.”
The Crucial Aspects
On the most crucial factors of sustainability and environmental responsibility, Dr Vidya says they are absolutely paramount in today’s healthcare landscape. AIMS integrates these principles into its operations through several initiatives:
- It has robust waste management protocols in place, including recycling programs, proper disposal of medical waste, and initiatives to minimize single-use plastics. “We ensure that hazardous waste is disposed of in compliance with environmental regulations,” adds Dr Vidya.
- AIMS facilities are designed and maintained with energy-efficient systems, such as LED lighting, solar panels, and advanced HVAC systems. This reduces its carbon footprint and promotes energy conservation.
- “We encourage sustainable practices across the organization, such as reducing paper usage by digitizing records, promoting telemedicine to decrease travel-related emissions, and encouraging the use of reusable materials,” shares Dr Vidya.
- AIMS participate in green initiatives, such as tree planting drives and community clean-up projects, to promote environmental awareness and contribute to a greener future.
- Its facilities are equipped with water-efficient fixtures, and we have implemented rainwater harvesting systems to conserve water. “We also treat and recycle wastewater for non-potable uses.”
- “We educate and train our staff and students on sustainable practices and environmental responsibility.” This fosters a culture of sustainability within the organization.
Reaching the Remotest Patients with Telemedicine
Also, the telemedicine service at AIMS, Kochi, is Kerala’s first Telemedicine Centre, which was established in 2002 to address various challenges, including the high cost of healthcare, travel barriers, and lack of awareness. By leveraging technology, the program ensures that quality medical care reaches patients in remote and underserved areas. With support from the Indian Space Research Organization (ISRO), the telemedicine centre utilizes satellite communication to connect patients with healthcare providers. This collaboration highlights the innovative use of space technology for social good. It provides accessibility to specialized medical expertise at AIMS, Kochi, without the need for long-distance travel. This is particularly beneficial for those requiring consultations with specialists in various medical fields. In addition to patient care, the telemedicine program also conducts educational outreach initiatives. These programs raise awareness about healthcare practices, preventive measures, and general health education.
Advancing Tech-Integrated Healthcare
In the realm of healthcare, technology plays a pivotal role in enhancing efficiency. Amrita Institute of Medical Sciences (AIMS) leverages a variety of advanced technologies to enhance efficiency, optimize services, and stay ahead in the ever-evolving digital age. It has implemented a comprehensive electronic health record system that allows for seamless and secure management of patient information. Its telemedicine platform connects patients with healthcare providers remotely, overcoming geographical barriers and reducing the need for in-person visits. This service has been particularly valuable in reaching underserved communities and providing timely medical care. AIMS utilizes cutting-edge diagnostic tools, such as next-generation sequencing (NGS), microarray, and automated lab services. These technologies enable accurate and rapid diagnosis, improving patient outcomes. Its Laboratory Information Management System (LIMS) efficiently manages laboratory data, ensuring accurate tracking, analysis, and reporting of test results. This system enhances the reliability and efficiency of its laboratory services. AIMS has adopted robotic-assisted surgery, which provides precision, minimal invasiveness, and faster recovery times for patients. This technology enhances surgical outcomes and reduces the risk of complications. Dr Vidya mentions, “We offer patient portals and mobile apps that allow patients to access their health records, schedule appointments, and communicate with healthcare providers.” These digital tools empower patients to take an active role in managing their health.
Empowering the Workforce
Truly believing that its workforce is its most valuable asset, Amrita Institute of Medical Sciences (AIMS) offer a wide range of training programs, workshops, and continuing medical education courses to ensure that its staff remains updated with the latest advancements in medical science and technology. It encourages its employees to pursue higher education, certifications, and specialized training to further their careers. AIMS is committed to promoting diversity and inclusion within the organization. “We value diverse perspectives and experiences, creating a richer and more dynamic work environment, thereby fostering a culture of growth, skill development, and empowerment, ensuring that our workforce remains motivated, skilled, and dedicated to providing exceptional healthcare,” emphasizes Dr Vidya.
Resolutely Reigning Over the Challenges
In its spectacular journey, AIMS stood resolutely amidst all the challenges it faced. Its swift and effective response to the Kerala floods of 2018 not only provided immediate relief but also highlighted the importance of preparedness and resilience in the face of natural disasters. Medical relief teams consisting of doctors and paramedics were dispatched to the affected areas. These teams conducted numerous medical camps, providing round-the-clock care to those in need.
Dr Vidya recalls, “We utilized our telemedicine platform to offer remote consultations, ensuring that medical advice was accessible even in hard-to-reach locations. The experience also reinforced our commitment to disaster management and community service, ensuring that they are better equipped to handle future challenges.” AIMS set up a 24-hour call-in rescue helpline to assist flood victims. Within the first five days, the helpline fielded over 25,000 calls, connecting more than 100,000 flood victims with appropriate relief services.
Ever-ready for Uncertainties
Also, in the wake of the COVID-19 pandemic reshaping industries globally, Amrita Institute of Medical Sciences has taken several proactive steps to prepare for future uncertain events, ensuring that it is well-equipped to respond effectively and maintain high standards of care. Dr Vidya informs, “We have developed comprehensive emergency preparedness plans that outline protocols for various scenarios, including pandemics, natural disasters, and other crises. These plans are regularly updated and tested through drills and simulations. We have established robust supply chain management systems to ensure the availability of essential medical supplies, equipment, and personal protective equipment.”
This includes maintaining strategic stockpiles and establishing reliable supplier partnerships. Recognizing the importance of mental health, AIMS has established support systems for both its staff and patients. This includes counselling services, stress management programs, and initiatives to promote overall wellbeing. “Our telehealth services have been significantly expanded, enabling us to provide remote consultations, follow-up care, and mental health support,” says Dr Vidya. This infrastructure ensures continuity of care even during periods of restricted mobility.
Addressing the Critical Factors
Today every healthcare business goes beyond the physical realm, touching on aspects like safety, security, wellbeing, prolonged healthcare solutions and more. AIMS addresses these critical factors in its service offerings by adhering to stringent safety protocols and guidelines to ensure patient safety. This includes infection control measures, regular safety audits, and compliance with national and international healthcare standards. The institutes’ facilities are equipped with advanced security systems, including surveillance cameras, access control, and emergency response mechanisms, to ensure a safe environment for patients, staff, and visitors.
Dr Vidya says they prioritize the security of patient data by implementing robust cybersecurity measures, including encryption, secure data storage, and regular security assessments. This ensures the confidentiality and integrity of patient information. AIMS offers a range of wellness programs that focus on preventive care, mental health support, and overall wellbeing. These programs include yoga, meditation, nutritional counselling, and stress management workshops. “We have a patient-centric approach that includes pain and palliative care, rehabilitation, and mental health support,” insists Dr Vidya.
A Message for Aspirants
Every country needs healthcare to keep its people healthy. As an experienced professional, Dr Vidya advises aspiring healthcare professionals, especially women, to make their mark in this field in various roles: “All of us need to embrace challenges as opportunities for growth and trust that we have what it takes to succeed.”
- Believe in your abilities, and don’t let self-doubt hold you back. Invest in your education and training to build a strong foundation in your chosen field.
- As women, don’t be afraid to advocate for your needs, aspirations, and career goals. Speak up in meetings, take on leadership roles, and assert yourself in professional settings.
- The healthcare industry is constantly evolving. Stay curious and committed to learning throughout your career.
- Attend conferences and workshops, read medical journals, and engage in continuous education to stay ahead.
- It is advisable to have mentors who can guide and support you on your professional journey.
- Remember, a balanced life enhances both personal well-being and professional performance. So, prioritize self-care and make time for activities that bring you joy and relaxation.
- Your dedication and passion can drive positive changes and improve the lives of countless individuals.
“Best of luck on your journey!” she adds.
Remaining the Guiding Light for the Future
Looking to the future, Dr Vidya’s vision for Amrita Institute of Medical Sciences (AIMS) is to continue being a beacon of excellence, innovation, and compassion in the healthcare sector. “We aim to be at the forefront of medical research, exploring new treatments, technologies, and methodologies. By leveraging advanced technologies like virtual reality, simulation, and AI, we should be able to create immersive and comprehensive learning experiences that prepare students for the complexities of modern healthcare. Our commitment to excellence extends to every aspect of our operations. We will continue to invest in our workforce, provide opportunities for professional growth, and uphold the highest standards of quality and safety in healthcare delivery.”
Dr Vidya adds, “I want to significantly contribute my knowledge, skill and experience in developing affordable diagnostic capacity in the healthcare system. By adopting cutting-edge technologies, enhancing workflows, providing training, and ensuring the quality and accuracy of diagnostic processes, want to continuously keep improving patient care and shaping the future of medicine. I cherish my involvement in research, international collaboration, and the integration of emerging technologies ensures that diagnostics remain at the forefront of modern healthcare advancements.”
Dr Vidya further adds that the timely delivery of diagnostic test reports is crucial for effective patient care and timely intervention. She aspires to make a significant impact on India’s healthcare landscape by leveraging automation and artificial intelligence to streamline hospital/laboratory workflows, reduce human error, and improve efficiency. “There is no scarcity of data, but unfortunately, we fail to utilize this data that can help us to identify trends, monitor disease patterns, and improve diagnostic accuracy,” she says before concluding, “I wish to create a system where we capture this data and empower patients to make informed decisions about their healthcare and lifestyle.”
