Prime Highlight
- Zeina Abbas takes on the role of Director of Operations at Amwaj Rotana Hotel, emphasizing service quality, guest satisfaction, and operational excellence.
- Her appointment reflects the hotel’s focus on strong leadership and continued growth in Dubai’s competitive hospitality sector.
Key Facts
- Abbas has over 15 years of experience in the hospitality industry, having previously served as Rooms Director at Media Rotana, Dubai.
- She began her career as a Front Desk Manager and steadily progressed through leadership roles, backed by a degree in Banking and Finance from the Lebanese University.
Background
Zeina Abbas has been appointed by Amwaj Rotana Hotel in Dubai as the new Director of Operations. Abbas has over 15 years of experience in the hospitality sector and has a history of excellent leadership and track record of delivering results in renowned hotels in Middle East.
Prior to joining Amwaj Rotana, Abbas served in Media Rotana, a company based in Dubai, as the Rooms Director. In that role, she helped improve guest satisfaction, increase employee engagement, and reduce staff turnover. She led several improvement initiatives that helped maintain brand quality while also boosting efficiency and profitability.
Abbas started her hospitality career as a Front Desk Manager, where she gained a strong understanding of hotel operations and guest service. She then moved up through key roles like Assistant Director of Front Office, Director of Front Office, and Director of Rooms. Her career reflects her dedication, leadership, and passion for excellence.
Abbas graduated with a degree in Banking and Finance at the Lebanese University. Her academic and practical experience in the industry have enabled her to balance operations in both strategic and practical terms.
In her new position at Amwaj Rotana, Abbas will prioritize the satisfaction of clients, the quality of delivered services, and the further development of hotel as one of the hospitality venues in Dubai. Her appointment highlights the hotel’s commitment to strong leadership and operational excellence.
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